Solutions for many problems can be found quickly
- in the Help Menu
- at your own corporate Help Desk
- in the Support area at www.vodafone.co.uk/mobileconnect
If you are still having difficulties, you may want to call Vodafone Customer Care.
Contract Customers

Whilst in the UK: | 191 | (from Vodafone network)
| 08700 700 191 | (from any other network)
Whilst abroad: | +44 7836 191191 | (from any network)

Prepay Customers
Register at www.vodafone.co.uk/mcprepay to check your credit balance and TopUp your Vodafone Mobile Connect Prepay service.
To register you will need the telephone number of your Vodafone Mobile Connect Prepay device:
1. Open Vodafone Mobile Connect (do not connect)
2. Select the Tools/Diagnostics menu entry
3. Your number is labelled "Own Number".
You can also find out your device's number by sending an SMS text message from Vodafone Mobile Connect to a mobile phone.

Support: | 08700 776655 | (whilst in the UK)
| +44 7836 191919 | (whilst abroad)
TopUp: | 08700 778899 | (whilst in the UK)
| +44 7836 192345 | (whilst abroad)

Standard UK and roaming call charges apply.